Frequently Asked Questions

To request additional permissions, reach out to your administrator or the designated role manager. They can assess your request, considering the principle of least privilege, and make necessary adjustments if required.

No, each account is assigned a single role to maintain clarity and adhere to the principle of least privilege. If your responsibilities change, contact the administrator to reassess and adjust your role accordingly.

If you suspect unauthorized access or notice any unusual activity, immediately report it to your administrator. They will investigate the issue and take appropriate measures to secure the system. Additionally, change your password immediately and ensure that multi-factor authentication (MFA) is enabled.

It is recommended to change your password periodically and immediately if you suspect it has been compromised. Avoid reusing previous passwords and use a password manager to generate and store secure passwords.

Yes, role changes take effect immediately upon assignment. However, it's recommended to log out and log back in to ensure the updated roles and permissions are applied consistently.

Roles and permissions should be audited regularly, at least quarterly, or whenever there are organizational changes. Regular audits help ensure that access levels align with current business requirements and reduce security risks.

No, the roles are predefined to maintain consistency and security. If you have specific access requirements, discuss them with your administrator, and they can assess whether adjustments are necessary within the existing role structure.

There is a known limitation with our portal which prevents direct connection from your SSO portal (e.g. Okta) to our portal. To access the portal with you SSO login, you need to access via the direct portal URL instead (e.g. https ://yourcompany.payrails.io/)